About the support system

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About the support system

Postby ptalbot » Sun Aug 01, 2010 7:56 am

According to the latest post on Servoy's blog, I understood that the move to JIRA will take some time, and that in the meantime you made so that in the current system we could view others cases.

So I went there, and indeed there is a new 'public' tab, but I searched to see if there was a checked box somewhere on the issue form to make my cases public...
I couldn't find it, so I'm asking: what does it take for an issue to be public? Right now I only see a few issues fixed for Servoy 5.2?
Does this mean that to be public a case has to be fixed???

Can you tell us how you pick the one that are public, and why can't we see them all?

Thanks,
Patrick Talbot
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Re: About the support system

Postby pbakker » Mon Aug 02, 2010 11:07 am

In this intermediate step towards Jira, cases will be marked as public by Servoy support after being registered.

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Re: About the support system

Postby ptalbot » Tue Oct 04, 2011 3:00 am

Any news from a JIRA Opened Support system?
I remember it was scheduled sometime before the Servoy 6 release.

Are we going to see it before 6.1?

Thanks for keeping us updated.
Patrick Talbot
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Re: About the support system

Postby pbakker » Tue Oct 04, 2011 10:28 am

hi patrick,
unfortunatly we weren't able to get this done prior to the 6.0 release, but it will for sure happen prior to the next major servoy release. We're actually quite far with the preparations for the migration. We'll keep you, and everyone else posted.

Paul
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Re: About the support system

Postby ptalbot » Tue Oct 04, 2011 7:34 pm

Great, thanks Paul!
Patrick Talbot
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http://www.servoy-stuff.net
https://www.servoyforge.net
--------------------------------------------
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Re: About the support system

Postby pbakker » Fri Oct 07, 2011 5:47 pm

All,

We just finished the migration of our Support system to Jira!

As of now, http://servoy.com/s is directed to the Servoy Jira instance.

All open cases have been migrated from the old Support system to Jira. In Jira, all cases are public and you can watch or vote for issues.

The login credentails for Jira are the credentials of your Servoy account: your email address and the password for your Servoy Account

We did our best to make sure all existing users have proper access. However, if you experience issues with login into Jira, please access your account on https://crm.servoy.com/servoy-webclient ... /myAccount and reset your password.

If all else fails, please contact [email protected] for further assistance,

Paul
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Re: About the support system

Postby ptalbot » Fri Oct 07, 2011 6:48 pm

That's GREAT news!!!
Unfortunately, can't login: 500 error
java.lang.IllegalArgumentException: user.name argument cannot be null or blank
at org.apache.commons.lang.Validate.isTrue(Validate.java:136)

Looking at the login form, I see that it's field name is os_username, maybe that's related?
Patrick Talbot
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http://www.servoy-stuff.net
https://www.servoyforge.net
--------------------------------------------
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Re: About the support system

Postby ptalbot » Fri Oct 07, 2011 6:49 pm

Patrick Talbot
Freelance - Open Source - Servoy Valued Professional
http://www.servoy-stuff.net
https://www.servoyforge.net
--------------------------------------------
Servoy 5.2.16 / 6.0.9 / 6.1.6 / 7.3.1
All OSes / Java 5 & 6 & 7
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Re: About the support system

Postby Jan Blok » Fri Oct 07, 2011 7:27 pm

Jan Blok
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Re: About the support system

Postby ptalbot » Fri Oct 07, 2011 9:26 pm

Thanks Jan, that one works.

But still no access to JIRA though, still the "Oops - an error has occurred" error 500
java.lang.IllegalArgumentException: user.name argument cannot be null or blank
Patrick Talbot
Freelance - Open Source - Servoy Valued Professional
http://www.servoy-stuff.net
https://www.servoyforge.net
--------------------------------------------
Servoy 5.2.16 / 6.0.9 / 6.1.6 / 7.3.1
All OSes / Java 5 & 6 & 7
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Re: About the support system

Postby Jan Blok » Fri Oct 07, 2011 10:05 pm

Not sure if we emphasis enough that a numeric password is not supported, in case you have a numeric only password please change.
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Re: About the support system

Postby ptalbot » Fri Oct 07, 2011 10:29 pm

Mine is not numeric only, it is alpha+numeric (it could be a valid variable name in JavaScript and Java), but the issue seems to be that the the field username is not retrieved...

I get:
java.lang.IllegalArgumentException: user.name argument cannot be null or blank
When I have actually typed a username
Patrick Talbot
Freelance - Open Source - Servoy Valued Professional
http://www.servoy-stuff.net
https://www.servoyforge.net
--------------------------------------------
Servoy 5.2.16 / 6.0.9 / 6.1.6 / 7.3.1
All OSes / Java 5 & 6 & 7
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Re: About the support system

Postby jcarlos » Fri Oct 07, 2011 11:28 pm



This link takes me to:

Capture.JPG
Capture.JPG (58.59 KiB) Viewed 4259 times

I don't see a link to the support system. I don't see a tag. Where is JIRA?

Best, Carlos.
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Re: About the support system

Postby ptalbot » Fri Oct 07, 2011 11:45 pm

JIRA just replaces the usual support system URL, so http://www.servoy.com/s
Patrick Talbot
Freelance - Open Source - Servoy Valued Professional
http://www.servoy-stuff.net
https://www.servoyforge.net
--------------------------------------------
Servoy 5.2.16 / 6.0.9 / 6.1.6 / 7.3.1
All OSes / Java 5 & 6 & 7
User avatar
ptalbot
 
Posts: 1612
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Re: About the support system

Postby ptalbot » Fri Oct 07, 2011 11:47 pm

Hum... just realized that http://www.servoy.com/s and http://support.servoy.com/ don't point to the same page.
Using the first one, I get the "Oops - an error has occurred" error 500
But using the second is not better, it's just a little bit more user friendly... I just get:
An internal server error occurred when requesting resource https://support.servoy.com/rest/gadget/1.0/login
Patrick Talbot
Freelance - Open Source - Servoy Valued Professional
http://www.servoy-stuff.net
https://www.servoyforge.net
--------------------------------------------
Servoy 5.2.16 / 6.0.9 / 6.1.6 / 7.3.1
All OSes / Java 5 & 6 & 7
User avatar
ptalbot
 
Posts: 1612
Joined: Wed Mar 11, 2009 5:13 am
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