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Slow Response from support.servoy.com

PostPosted: Mon Dec 11, 2017 12:56 am
by kwpsd
I noticed that our Internet connection to support.servoy.com from the USA has been really slow for about a week (logging on took 3-4 minutes after entering my credentials), so I performed a traceroute with the timeout set for 60 seconds. The results are below.

PS C:\WINDOWS\system32> tracert -w 60000 support.servoy.com

Tracing route to s1065.pixsoftware.de [146.0.39.65]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms ARMNET.attlocal.net [xxx.xxx.xxx.xxx]
2 3 ms 3 ms 2 ms yyy.yyy.yyy.yyy
3 4 ms 34 ms 6 ms zzz.zzz.zzz.zzz.lightspeed.sndgca.sbcglobal.net [zzz.zzz.zzz.zzz]
4 5 ms 4 ms 4 ms 71.148.71.48
5 * 6 ms 6 ms 75.20.78.206
6 8 ms 5 ms 5 ms 75.20.78.171
7 6 ms 5 ms 5 ms 12.83.70.189
8 8 ms 10 ms 10 ms ggr2.la2ca.ip.att.net [12.122.129.105]
9 9 ms 9 ms 9 ms 193.158.5.9
10 177 ms 160 ms 157 ms d-ed3-i.D.DE.NET.DTAG.DE [62.154.5.85]
11 167 ms 163 ms 164 ms 80.150.168.58
12 180 ms 175 ms 168 ms 62.141.47.24
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.


The slow-down happens in Europe after the router at IP address 62.141.47.24.

inetnum: 62.141.47.0 - 62.141.47.127
netname: FASTIT-DE-DUS1-IPV6DEV
descr: fastIT IPv6 developement network
country: DE
admin-c: MOPS-RIPE
tech-c: MOPS-RIPE
status: ASSIGNED PA
mnt-by: MYLOC-MNT
created: 2003-11-12T12:36:34Z
last-modified: 2015-10-30T11:16:43Z
source: RIPE

role: myLoc NOC
address: myLoc managed IT AG
address: Network Operations & Services
address: Am Gatherhof 44
address: 40472 Duesseldorf DE


Perhaps, someone at Servoy could check into this? Traceroute performed Sunday, 10 Dec 2017 after 2:00P PST (California, USA). Thanks!

Re: Slow Response from support.servoy.com

PostPosted: Mon Dec 11, 2017 10:23 am
by jcompagner
i relayed the question to our host provider

Re: Slow Response from support.servoy.com

PostPosted: Mon Dec 11, 2017 8:25 pm
by kwpsd
Thank you, Johan!

Re: Slow Response from support.servoy.com

PostPosted: Wed Dec 13, 2017 1:09 pm
by jcompagner
they came back with a reply and they tell us that it is not something they can do much about.

It is before their network, a big interconnect

Re: Slow Response from support.servoy.com

PostPosted: Wed Dec 13, 2017 7:12 pm
by kwpsd
Thank you for trying, Johan. Whether or not your host provider sent the complaint up the chain to their provider (poor customer support if they did not), the problem has been resolved as access to the support site has recently improved and is back to normal.