Attaching documents in the mail

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Attaching documents in the mail

Postby palacio » Mon May 21, 2018 11:17 am

Hi!

I would like to ask if anyone has the idea or explanation on when we are send emails using the mail plugin with atleast 2 documents attached , it
takes more than a minute to send these mails , sometimes 5 minutes or 20 minutes just to send an email with attached documents.
There is a headless client that sends this mail that is configured to run for every 2 minutes.
The servoy version that we are using is Servoy version 5.2.18 -build 1031 .

Does anyone have an idea ?

Thank you in advanced.
palacio
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Re: Attaching documents in the mail

Postby ROCLASI » Mon May 21, 2018 1:21 pm

Hi Palacio,

How large are these documents?
Robert Ivens
ROCLASI Software Solutions / JBS Group, Partner
SAN Developer / Servoy Valued Professional / Servoy Certified Developer
Twitter: @roclasi / @servoyforge
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Re: Attaching documents in the mail

Postby palacio » Mon May 21, 2018 1:46 pm

ROCLASI wrote:Hi Palacio,

How large are these documents?


Hi Sir. Robert,

They are both pdf files and both with the size of 171KB.

palacio
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Posts: 35
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Re: Attaching documents in the mail

Postby palacio » Mon May 21, 2018 1:51 pm

To add:

This mail with 2 attached pdf documents was not sent and the error was EOF.
Is there a limit of size of documents that can be attached in the mail plugin?

palacio
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Posts: 35
Joined: Tue Aug 18, 2015 12:29 pm

Re: Attaching documents in the mail

Postby ROCLASI » Wed May 23, 2018 9:02 am

Hi Palacio,

The size limit is most of the time on the (mail)server side. The plugin can handle large attachments just fine.
The EOF (End Of File) error can be caused by a lot things. Bad network connection, mailserver prematurely closing the connection, etc.
Can you try another mailserver?
Robert Ivens
ROCLASI Software Solutions / JBS Group, Partner
SAN Developer / Servoy Valued Professional / Servoy Certified Developer
Twitter: @roclasi / @servoyforge
--
ServoyForge - Building Open Source Software.
PostgreSQL - The world's most advanced open source database.
User avatar
ROCLASI
Servoy Expert
 
Posts: 5274
Joined: Thu Oct 02, 2003 9:49 am
Location: Netherlands/Belgium

Re: Attaching documents in the mail

Postby palacio » Wed May 23, 2018 1:44 pm

ROCLASI wrote:Hi Palacio,

The size limit is most of the time on the (mail)server side. The plugin can handle large attachments just fine.
The EOF (End Of File) error can be caused by a lot things. Bad network connection, mailserver prematurely closing the connection, etc.
Can you try another mailserver?


Thank you for the response , Sir. Robert, now it's more clear to me now.
This problem happens only to one of our clients.
Every now and then they attach documents (at least 2 documents attached) and when this happens the mail does not send and it takes at least 15 to 20 minutes to have the exception [EOF].

The mail server that they use , I think is outlook.

palacio
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Posts: 35
Joined: Tue Aug 18, 2015 12:29 pm


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