# "Can't set up form".

**URL:** <https://forum.servoy.com/t/cant-set-up-form/15978>\
**Category:** Classic Servoy\
**Created:** [May 31, 2012, 12:50pm UTC](https://forum.servoy.com/t/cant-set-up-form/15978 "2012-05-31T12:50:59Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![kurtbleicken](https://avatars.discourse-cdn.com/v4/letter/k/c57346/32.png) [@kurtbleicken](https://forum.servoy.com/u/kurtbleicken)\
**Post date:** [May 31, 2012, 12:50pm UTC](https://forum.servoy.com/t/cant-set-up-form/15978/1 "2012-05-31T12:50:59Z")

</div>

I have a client who has a brand new PC, Windows 7 Professional. Just installed latest Java. She gets past our login screen (smart client) then as the application starts to open up gets an error message: “Can’t set up form”. Had her clear Java cache which made no difference.

No other clients having this problem. App version is 3.5.9.

Any thoughts what might be causing this and how to fix? K

---

<div class="post-metadata">

**Author:** ![Thomas\_Parry](https://avatars.discourse-cdn.com/v4/letter/t/b38774/32.png) [@Thomas\_Parry](https://forum.servoy.com/u/Thomas_Parry)\
**Post date:** [May 31, 2012, 3:48pm UTC](https://forum.servoy.com/t/cant-set-up-form/15978/2 "2012-05-31T15:48:22Z")

</div>

Check the OS version of Win 7 - 64 or 32 bit.  
Then check if the JRE is 32 or 64 bit.  
Ensure matching.

---

<div class="post-metadata">

**Author:** ![kurtbleicken](https://avatars.discourse-cdn.com/v4/letter/k/c57346/32.png) [@kurtbleicken](https://forum.servoy.com/u/kurtbleicken)\
**Post date:** [May 31, 2012, 5:32pm UTC](https://forum.servoy.com/t/cant-set-up-form/15978/3 "2012-05-31T17:32:48Z")

</div>

Thanks Tom, I’ll pass this on. K

---

<div class="post-metadata">

**Author:** ![jcarlos](https://avatars.discourse-cdn.com/v4/letter/j/46a35a/32.png) [@jcarlos](https://forum.servoy.com/u/jcarlos)\
**Post date:** [July 1, 2012, 9:08pm UTC](https://forum.servoy.com/t/cant-set-up-form/15978/4 "2012-07-01T21:08:13Z")

</div>

Hi Kurt,

I have same problem with one of my clients. Was what Thomas\* described the source of issue?

- 

> Thomas Parry:  
> Check the OS version of Win 7 - 64 or 32 bit. Then check if the JRE is 32 or 64 bit. Ensure matching.

Thanks!  
JC

---

<div class="post-metadata">

**Author:** ![kurtbleicken](https://avatars.discourse-cdn.com/v4/letter/k/c57346/32.png) [@kurtbleicken](https://forum.servoy.com/u/kurtbleicken)\
**Post date:** [July 1, 2012, 9:28pm UTC](https://forum.servoy.com/t/cant-set-up-form/15978/5 "2012-07-01T21:28:41Z")

</div>

I had them check to see if JRE 1.5 or higher was installed on client’s machine. That seemed to do the trick. K