# NG Desktop Export not working **URL:** \ **Category:** Questions\ **Created:** [January 27, 2026, 4:34pm UTC](https://forum.servoy.com/t/ng-desktop-export-not-working/24215 "2026-01-27T16:34:56Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![hovw](https://avatars.discourse-cdn.com/v4/letter/h/d9b06d/32.png) [@hovw](https://forum.servoy.com/u/hovw)\ **Post date:** [January 27, 2026, 4:34pm UTC](https://forum.servoy.com/t/ng-desktop-export-not-working/24215/1 "2026-01-27T16:34:56Z")
We use Servoy Version: 2024.3.7.3950\_LTS. The mac export works fine The windows export, white screen, nothing in the administrator. ---
**Author:** ![robert.edelmann](https://yyz2.discourse-cdn.com/flex010/user_avatar/forum.servoy.com/robert.edelmann/32/4494_2.png) [@robert.edelmann](https://forum.servoy.com/u/robert.edelmann)\ **Post date:** [January 27, 2026, 9:26pm UTC](https://forum.servoy.com/t/ng-desktop-export-not-working/24215/2 "2026-01-27T21:26:48Z")
That sounds a bit like your client can‘t connect with the server. Can you check what happens if you run the client from the command line? You should see more of the Info what happens there. ---
**Author:** ![hovw](https://avatars.discourse-cdn.com/v4/letter/h/d9b06d/32.png) [@hovw](https://forum.servoy.com/u/hovw)\ **Post date:** [January 28, 2026, 8:41am UTC](https://forum.servoy.com/t/ng-desktop-export-not-working/24215/3 "2026-01-28T08:41:01Z")
It seems a error in the upload dir dir is now [https://crm.xxxx.xxx/updates](https://crm.xxxx.xxx/updates) of so try update dir with [https://crm.xxxx.xx/war-name/updates](https://crm.xxxx.xx/war-name/updates) xxxx.xxx is domein name 8:49:39.408 \> Error: Error: Cannot find channel “latest.yml” update info: HttpError: 404 “method: GET url: [https://crm.xxxx.xxx/updates/latest.yml?noCache=1jg1p8lbl\n\nPlease](https://crm.xxxx.xxx/updates/latest.yml?noCache=1jg1p8lbl%5Cn%5CnPlease) double check that your authentication token is correct. Due to security reasons, actual status maybe not reported, but 404.\n” Headers: { “connection”: “keep-alive”, “content-language”: “en”, “content-length”: “773”, “content-type”: “text/html;charset=utf-8”, “date”: “Wed, 28 Jan 2026 07:49:37 GMT”, “keep-alive”: “timeout=60” } The Mac version is running When start in terminal cd /progdir/HoCuCRM.app/Contents/MacOS ./HoCuCRM 09:21:07.042 › App starting… 09:21:07.112 › Zoom Levels Have been Set between 100% and 500% 09:21:07.123 › Checking for update 09:21:07.147 › Error: Error: ENOENT: no such file or directory, open ‘/progdir/HoCuCRM.app/Contents/Resources/app-update.yml’ 09:21:07.148 › Autoupdater error Error checking for updates [Error: ENOENT: no such file or directory, open ‘/progdir/HoCuCRM.app/Contents/Resources/app-update.yml’] { errno: -2, code: ‘ENOENT’, syscall: ‘open’, path: ‘/progdir/HoCuCRM.app/Contents/Resources/app-update.yml’ } ---
**Author:** ![robert.edelmann](https://yyz2.discourse-cdn.com/flex010/user_avatar/forum.servoy.com/robert.edelmann/32/4494_2.png) [@robert.edelmann](https://forum.servoy.com/u/robert.edelmann)\ **Post date:** [January 28, 2026, 10:09pm UTC](https://forum.servoy.com/t/ng-desktop-export-not-working/24215/4 "2026-01-28T22:09:26Z")
the `latest.yml` is part of the automatic updates, but that should not affect the loading of the solution. Since Mac doesn’t have an automatic update in ngDesktop this part is skipped. Did you generate an automatic update, and do you stil have all the files to upload to the update-location? If not, can you a) generate a ngDesktop without the updates and b) load the update-files and upload them to the correct location? And can you check, does you server block clients after unsuccessful connections? Your Apache / nginx on the server could be helpful there, ---
**Author:** ![hovw](https://avatars.discourse-cdn.com/v4/letter/h/d9b06d/32.png) [@hovw](https://forum.servoy.com/u/hovw)\ **Post date:** [January 29, 2026, 6:55pm UTC](https://forum.servoy.com/t/ng-desktop-export-not-working/24215/5 "2026-01-29T18:55:38Z")
I have placed the files on the server On windows still white form In the first start, automatic after install 100MB data transfer on network 19:42:52.852 \> App starting… 19:42:52.949 \> Zoom Levels Have been Set between 100% and 500% 19:42:53.432 \> Checking for update 19:42:53.846 \> Update for version 2024.3.1 is not available (latest version: 2024.3.1, downgrade is disallowed). 19:42:53.849 \> Update not available ---
**Author:** ![hovw](https://avatars.discourse-cdn.com/v4/letter/h/d9b06d/32.png) [@hovw](https://forum.servoy.com/u/hovw)\ **Post date:** [January 30, 2026, 10:22am UTC](https://forum.servoy.com/t/ng-desktop-export-not-working/24215/6 "2026-01-30T10:22:00Z")
Servoy Version: 2024.3.9.3952\_LTS Windows and Apple NG Desktop working Servoy Version: 2024.3.7.3950\_LTS only Apple NG Desktop working