clientmanager.getConnectedClients() Not Working on Server

Servoy Server 8.2.1
Smart Client
In Developer, I created a form that displays client information using the plugin method plugins.clientmanager.getConnectedClients() which returns an array of cient objects (the form displays the client info). However, when I deploy this same code at a customer site, the method plugins.clientmanager.getConnectedClients() always returns a null even though the customer has both Smart and Web clients active. Why does the code work in Developer but not on the Server? Perhaps, I missing something such as a server setting? Any suggestions?
Thanks!
Smart Client
In Developer, I created a form that displays client information using the plugin method plugins.clientmanager.getConnectedClients() which returns an array of cient objects (the form displays the client info). However, when I deploy this same code at a customer site, the method plugins.clientmanager.getConnectedClients() always returns a null even though the customer has both Smart and Web clients active. Why does the code work in Developer but not on the Server? Perhaps, I missing something such as a server setting? Any suggestions?
Thanks!