Machine specific failure to launch smart client

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Machine specific failure to launch smart client

Postby jkipling » Mon Jun 07, 2010 7:58 pm

Hi all,

I have one user who just started getting an "Unable to Launch Application" error when trying to run a smart client. It was working in the past. As far as we know, nothing changed with the machine, but there recently was a solution update.

Here are the details:
Server information:
Servoy version 3.5.7-build 520, repository version 31

JDK Information
java.vm.name=Java HotSpot(TM) Client VM
java.vm.version=1.5.0_13-121
java.vm.info=mixed mode
java.vm.vendor="Apple Computer, Inc."

Operating System Information
os.name=Mac OS X
os.version=10.4.11
os.arch=ppc

System Information
runtime.allocatedMemory=65088K
runtime.usedMemory=21392K

Client machine info that is failing:
Mac OS X 10.6.3
Processor: 2 GHz Intel Core 2 Duo
Memory: 4 GB 667 MHz DDR2 SDRAM
Java SE 6 64 bit.

Client machine info that is working:
Mac OS X 10.5.7
Processor: 2 GHz Intel Core 2 Duo
Memory: 2 GB 1067 MHz DDR3
Java SE 6 64 bit.

Smart client is also working on several other machines as well, but I tested with the above info to illustrate that using Java 6 when the server is running Java 5 is not the problem. I have also completely cleared the java cache on the machine that is failing and that does not help the problem. Here are the full details of the error that occurrs:

<?xml version="1.0" encoding="utf-8"?>
<jnlp spec="1.0+" codebase="http://lifespringfinancial.com:8800" href="/servoy-client/servoy_client.jnlp">
<information>
<title>Servoy Client</title>
<vendor>Servoy</vendor>
<homepage href="http://www.servoy.com/"/>
<description>Database client</description>
<icon kind="shortcut" href="/lib/images/servoy_client_icon.gif" width="32" height="32"/>
<icon kind="splash" href="/lib/splashclient.gif" width="64" height="64"/>
<shortcut online="true">
<desktop/>
</shortcut>
</information>
<resources>
<j2se version="1.4+" max-heap-size="512m" />
<j2se version="1.5+" max-heap-size="512m" />
<j2se version="1.6+" max-heap-size="512m" />
<property name="apple.laf.useScreenMenuBar" value="true"/>
<jar href="/lib/j2db.jar" main="true" version="1221018300000" download="eager"/>
<jar href="/lib/js.jar" part="script" version="1221018032000" download="eager"/>
<package name="org.mozilla.*" part="script" recursive="true"/>
<jar href="/lib/BrowserLauncher2.jar" part="BrowserLauncher2" version="1193379587000" download="eager"/>
<package name="edu.stanford.ejalbert.*" part="BrowserLauncher2" recursive="true"/>
<jar href="/lib/commons-logging.jar" part="logging" version="1221018032000" download="eager"/>
<package name="org.apache.commons.logging.*" part="logging" recursive="true"/>
<jar href="/lib/MRJAdapter.jar" part="mac_menu" version="1170935486000" download="eager"/>
<package name="net.roydesign.*" part="mac_menu" recursive="true"/>
<extension name="LAFS_and_BEANS" href="/servoy-client/unsigned.jnlp" version="1221018300000"/>
<extension name="rawSQL.jar" href="/servoy-client/plugins/rawSQL.jar.jnlp" version="1221018300000"/>
<extension name="default_validators.jar" href="/servoy-client/plugins/default_validators.jar.jnlp" version="1221018300000"/>
<extension name="file.jar" href="/servoy-client/plugins/file.jar.jnlp" version="1221018300000"/>
<extension name="popupmenu.jar" href="/servoy-client/plugins/popupmenu.jar.jnlp" version="1221018300000"/>
<extension name="spellcheck.jar" href="/servoy-client/plugins/spellcheck.jar.jnlp" version="1221018300000"/>
<extension name="http.jar" href="/servoy-client/plugins/http.jar.jnlp" version="1221018300000"/>
<extension name="udp.jar" href="/servoy-client/plugins/udp.jar.jnlp" version="1221018300000"/>
<extension name="serialize.jar" href="/servoy-client/plugins/serialize.jar.jnlp" version="1221018300000"/>
<extension name="kioskmode.jar" href="/servoy-client/plugins/kioskmode.jar.jnlp" version="1221018300000"/>
<extension name="images.jar" href="/servoy-client/plugins/images.jar.jnlp" version="1221018300000"/>
<extension name="mail.jar" href="/servoy-client/plugins/mail.jar.jnlp" version="1221018300000"/>
<extension name="dialog.jar" href="/servoy-client/plugins/dialog.jar.jnlp" version="1221018300000"/>
<extension name="xmlreader.jar" href="/servoy-client/plugins/xmlreader.jar.jnlp" version="1221018300000"/>
<extension name="amortization.jar" href="/servoy-client/plugins/amortization.jar.jnlp" version="1221018300000"/>
<extension name="excelxport.jar" href="/servoy-client/plugins/excelxport.jar.jnlp" version="1221018300000"/>
<extension name="tabxport.jar" href="/servoy-client/plugins/tabxport.jar.jnlp" version="1221018300000"/>
<extension name="pdf_output.jar" href="/servoy-client/plugins/pdf_output.jar.jnlp" version="1221018300000"/>
<extension name="scheduler.jar" href="/servoy-client/plugins/scheduler.jar.jnlp" version="1221018300000"/>
<extension name="agent.jar" href="/servoy-client/plugins/agent.jar.jnlp" version="1221018300000"/>
</resources>
<application-desc main-class="com.servoy.j2db.J2DBClient">
</application-desc>
<security>
<all-permissions/>
</security>
</jnlp>

Thanks,
-Jeremy
jkipling
 
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Re: Machine specific failure to launch smart client

Postby Harjo » Mon Jun 07, 2010 9:45 pm

the client that is not working, did he update to the latest Java 1.6_20? (or update 2?)
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Re: Machine specific failure to launch smart client

Postby jkipling » Mon Jun 07, 2010 10:52 pm

No one performed any manual updates, and we aren't sure of automatic updates. I put in a request to be copied the first two lines of the java console as I believe that will tell us which version of java 6 is running and will post as soon as I'm informed. Do you think the most recent version would cause the problem? We aren't getting the security error that started in version 19, it's a complete failure to load application.
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Re: Machine specific failure to launch smart client

Postby jcompagner » Tue Jun 08, 2010 12:03 pm

what is the exception?
the jnlp file is sometimes of some help but the exceptions tells a bit more
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Re: Machine specific failure to launch smart client

Postby jkipling » Tue Jun 08, 2010 3:59 pm

Hi all,

I have confirmed that java 1.6_20 is being run on the computer not working. I'm using 1.6_13 where it is working. It looks like the swingbeans.jar may be causing a problem from prior posts so I'm trying to remove that now.

Will respond again with results.

Thanks,
-Jeremy
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Posts: 99
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Location: Natick, MA

Re: Machine specific failure to launch smart client

Postby jkipling » Tue Jun 08, 2010 5:33 pm

Ok, This was a java 1.6_20 problem.

Removing swingbeans.jar, restarting the server, clearing the java cache and browser and downloading a new client through the browser solved the problem.

Now just getting that security warning, which I recommended an upgrade to the most recent servoy version to solve.

But functionally, the smart client is now loading with 1.6_20 and running servoy 3.5.7 on the server.

Thanks everyone.
jkipling
 
Posts: 99
Joined: Tue Nov 20, 2007 7:46 pm
Location: Natick, MA


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