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Licenses not working - Need help ASAP

PostPosted: Sun Mar 01, 2020 7:50 pm
by ryan.m.beasley
Hello,
I just upgraded from Servoy 8 to Servoy 2019 because Servoy 8 is not compatible with the newest version of Java my company updated everyone to a couple weeks ago. Upon doing this my licenses stopped working. I keep getting Bad code or not a Servoy key. The licenses have worked just fine up until this weekend when I did the update. Please advise. I need this to be ready by tomorrow.

Re: Licenses not working - Need help ASAP

PostPosted: Sun Mar 01, 2020 10:13 pm
by ROCLASI
Hi Ryan,

I suggest you contact Servoy directly. You can create a Servoy support ticket in Jira.

Hope this helps.

Re: Licenses not working - Need help ASAP

PostPosted: Mon Jun 22, 2020 10:41 pm
by swingman
I'm having the same problem switching from Servoy 2019.12 to 2020.03.
We were supposed to launch NG-client tomorrow morning, now I will have to abort :-(

Re: Licenses not working - Need help ASAP

PostPosted: Mon Jun 22, 2020 10:56 pm
by yboom
Hi Christian, I can help, pm or email me please yboom@servoy.com. Thanks, Yvo

Re: Licenses not working - Need help ASAP

PostPosted: Wed Jun 24, 2020 8:02 am
by swingman
This has been sorted out. I also posted on the support system and got help by Yvo within 15 minutes of my post. Thanks Yvo.
The system had been through lots of testing, but using the 5-client trial license.

What have I learned?

Always test the keys on the new version before going live, even if it is a small upgrade...