"Can't set up form".

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"Can't set up form".

Postby kurtbleicken » Thu May 31, 2012 2:50 pm

I have a client who has a brand new PC, Windows 7 Professional. Just installed latest Java. She gets past our login screen (smart client) then as the application starts to open up gets an error message: "Can't set up form". Had her clear Java cache which made no difference.

No other clients having this problem. App version is 3.5.9.

Any thoughts what might be causing this and how to fix? K
Kurt Bleicken
Servoy 7
Executive Director, onRamp for nonprofits
kurtbleicken@gmail.com
Founder, AgentSphere, LLC
kurtbleicken@gmail.com
603.525.8019
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Re: "Can't set up form".

Postby Thomas Parry » Thu May 31, 2012 5:48 pm

Check the OS version of Win 7 - 64 or 32 bit.
Then check if the JRE is 32 or 64 bit.
Ensure matching.
Tom Parry
Prospect IT
Java/C++/Servoy/Jasper Reports/Simulation/Service Applications
http://www.prospect-saas.biz
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Re: "Can't set up form".

Postby kurtbleicken » Thu May 31, 2012 7:32 pm

Thanks Tom, I'll pass this on. K
Kurt Bleicken
Servoy 7
Executive Director, onRamp for nonprofits
kurtbleicken@gmail.com
Founder, AgentSphere, LLC
kurtbleicken@gmail.com
603.525.8019
kurtbleicken
 
Posts: 100
Joined: Mon Feb 12, 2007 11:36 pm

Re: "Can't set up form".

Postby jcarlos » Sun Jul 01, 2012 11:08 pm

Hi Kurt,

I have same problem with one of my clients. Was what Thomas* described the source of issue?

*
Thomas Parry wrote:Check the OS version of Win 7 - 64 or 32 bit. Then check if the JRE is 32 or 64 bit. Ensure matching.


Thanks!
JC
Juan-Carlos Sanchez, Stanford University - Law and Economics
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Re: "Can't set up form".

Postby kurtbleicken » Sun Jul 01, 2012 11:28 pm

I had them check to see if JRE 1.5 or higher was installed on client's machine. That seemed to do the trick. K
Kurt Bleicken
Servoy 7
Executive Director, onRamp for nonprofits
kurtbleicken@gmail.com
Founder, AgentSphere, LLC
kurtbleicken@gmail.com
603.525.8019
kurtbleicken
 
Posts: 100
Joined: Mon Feb 12, 2007 11:36 pm


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