I have been patiently trying to get a particular issue resolved for OVER FOUR MONTHS now where a form will not go into “Find Mode” in v356.
I am being told by JAN ALEMAN that there are no issues with filing cases with their support system yet I find the system to be entirely buggy every time I use it.
Do others find this to be the case?
I would love to see a show of hands!
can you define, buggy?
I know it’s not the best GUI interface build, but I can file requests & bugs fine.
Attaching files seems to be the worst thing about it, with the open dialog boxes not opening.
But I’ve also had all the data for the entire case wiped out after I submitted it and then was locked out of editing it.
I’ve had issues every time I’ve used it and that’s not a generalization.
I never had problems attaching files. Strange you did. Editing is not supported at all (there simply is no editing) and would be a nice addition, yes. That your data disappeared might be due to a timeout?
Never had a single problem with the Support System, the GUI is very basic but it does his job nicely.
What platform are you on and what browser are you using?
Windows 2003 Server using Firefox 2.0.0.16 and IE 6.0.3790
I’ve filed various support cases over the years and have never really had a problem either. The only thing I can remember is when I’ve taken too long I think I might have lost what I was writing/uploading when I got distracted and wasn’t able to complete my post in a timely manner. But then I’m on a Mac Just kidding! Normally these things are more problems on a Mac but I’ve really never had any sort of problems.
No real problems here, including attachments.
I noticed an occasional double case but that might have been due to my impatience.
The only thing I noticed with attachments, is that you can’t see that the attachment was uploaded (or even more attachments)
I reported that long time ago.
I could not upload more than 1 attachment.
The case ID is 87059 and the support system says that it has not been fixed yet. Case description:
I wanted to add several files in the bugregistration but the upload button was hidden because of scrollbars
See screenshot
Used with Internet Explorer 7
Is this what you are talking about?
Yes, I’ve experienced that issue before. But I’ve also experienced where you can’t get the open dialog box to add an attachment to trigger as well.
Providence1:
Yes, I’ve experienced that issue before. But I’ve also experienced where you can’t get the open dialog box to add an attachment to trigger as well.
As you correctly quoted in the first post I’ve indeed never seen any issues, in fact I regularly file issues too when we have beta versions out as it is a very efficient way of filing issues. Having used many issue reporting systems (in my life I’ve probably filed over 1000 issues with Oracle, Apple, Sybase and others) I have to say our issue system might not be the slickest design but it works brilliant!
I agree that the support system works. It would certainly be nice if it were updated a bit, however, to allow for comment on issues and see milestones and targets.
Of course, greater visibility of would be nice, too…but it probably not terribly practical, since people are often posting solution files and such that are not for public consumption.
greg.