About the support system

Classic Servoy
1

According to the latest post on Servoy’s blog, I understood that the move to JIRA will take some time, and that in the meantime you made so that in the current system we could view others cases.

So I went there, and indeed there is a new ‘public’ tab, but I searched to see if there was a checked box somewhere on the issue form to make my cases public…
I couldn’t find it, so I’m asking: what does it take for an issue to be public? Right now I only see a few issues fixed for Servoy 5.2?
Does this mean that to be public a case has to be fixed???

Can you tell us how you pick the one that are public, and why can’t we see them all?

Thanks,

2

In this intermediate step towards Jira, cases will be marked as public by Servoy support after being registered.

Paul

3

Any news from a JIRA Opened Support system?
I remember it was scheduled sometime before the Servoy 6 release.

Are we going to see it before 6.1?

Thanks for keeping us updated.

4

hi patrick,
unfortunatly we weren’t able to get this done prior to the 6.0 release, but it will for sure happen prior to the next major servoy release. We’re actually quite far with the preparations for the migration. We’ll keep you, and everyone else posted.

Paul

5

Great, thanks Paul!

6

All,

We just finished the migration of our Support system to Jira!

As of now, http://servoy.com/s is directed to the Servoy Jira instance.

All open cases have been migrated from the old Support system to Jira. In Jira, all cases are public and you can watch or vote for issues.

The login credentails for Jira are the credentials of your Servoy account: your email address and the password for your Servoy Account

We did our best to make sure all existing users have proper access. However, if you experience issues with login into Jira, please access your account on https://crm.servoy.com/servoy-webclient … /myAccount and reset your password.

If all else fails, please contact support@servoy.com for further assistance,

Paul

7

That’s GREAT news!!!
Unfortunately, can’t login: 500 error
java.lang.IllegalArgumentException: user.name argument cannot be null or blank
at org.apache.commons.lang.Validate.isTrue(Validate.java:136)

Looking at the login form, I see that it’s field name is os_username, maybe that’s related?

8

And https://crm.servoy.com/ss/s/registrations/m/myAccount gives me a 404 :(

9

ptalbot:
And https://crm.servoy.com/ss/s/registrations/m/myAccount gives me a 404 :(

The correct url is https://crm.servoy.com/servoy-webclient … /myAccount

10

Thanks Jan, that one works.

But still no access to JIRA though, still the “Oops - an error has occurred” error 500
java.lang.IllegalArgumentException: user.name argument cannot be null or blank

11

Not sure if we emphasis enough that a numeric password is not supported, in case you have a numeric only password please change.

12

Mine is not numeric only, it is alpha+numeric (it could be a valid variable name in JavaScript and Java), but the issue seems to be that the the field username is not retrieved…

I get:
java.lang.IllegalArgumentException: user.name argument cannot be null or blank
When I have actually typed a username

13

Jan Blok:

ptalbot:
And https://crm.servoy.com/ss/s/registrations/m/myAccount gives me a 404 :(

The correct url is https://crm.servoy.com/servoy-webclient … /myAccount

This link takes me to:

[attachment=0]Capture.JPG[/attachment]
I don’t see a link to the support system. I don’t see a tag. Where is JIRA?

Best, Carlos.

Capture.JPG
Capture.JPG657×621 44.6 KB

14

JIRA just replaces the usual support system URL, so http://www.servoy.com/s

15

Hum… just realized that http://www.servoy.com/s and http://support.servoy.com/ don’t point to the same page.
Using the first one, I get the “Oops - an error has occurred” error 500
But using the second is not better, it’s just a little bit more user friendly… I just get:
An internal server error occurred when requesting resource https://support.servoy.com/rest/gadget/1.0/login

16

So not only does you password need to be alpha-numeric, but your login is actually your email address… Once you do that and not use your forum login, this works fine.

Kudos for this move on the JIRA platform, a much more opened and rich support environment!

17

Hi Patrick,

I was already wondering what wasn’t working for you, but you already figured it out.

Yes, as stated in my announcement, you use the credentials of your Servoy Account: the email address you registered with and the password.

I will have it checked why you get such a strange error message when using an invalid username though. That shouldn’t happen as far as I’m concerned.

@Juan: Patrick already corrected you, but in case you missed that: read the announcement carefully…

Paul

18

pbakker:
@Juan: Patrick already corrected you, but in case you missed that: read the announcement carefully…
Paul

You are right. I got confused, I used the URL from where we manage the Servoy Account.

Thanks! JC