NG Desktop Export not working

Questions
1

We use Servoy Version: 2024.3.7.3950_LTS.
The mac export works fine
The windows export, white screen, nothing in the administrator.

2

That sounds a bit like your client can‘t connect with the server.
Can you check what happens if you run the client from the command line? You should see more of the Info what happens there.

3

It seems a error in the upload dir
dir is now https://crm.xxxx.xxx/updates of so try update dir with https://crm.xxxx.xx/war-name/updates

xxxx.xxx is domein name

8:49:39.408 > Error: Error: Cannot find channel “latest.yml” update info: HttpError: 404
“method: GET url: https://crm.xxxx.xxx/updates/latest.yml?noCache=1jg1p8lbl\n\nPlease double check that your authentication token is correct. Due to security reasons, actual status maybe not reported, but 404.\n”
Headers: {
“connection”: “keep-alive”,
“content-language”: “en”,
“content-length”: “773”,
“content-type”: “text/html;charset=utf-8”,
“date”: “Wed, 28 Jan 2026 07:49:37 GMT”,
“keep-alive”: “timeout=60”
}

The Mac version is running

When start in terminal
cd /progdir/HoCuCRM.app/Contents/MacOS
./HoCuCRM
09:21:07.042 › App starting…
09:21:07.112 › Zoom Levels Have been Set between 100% and 500%
09:21:07.123 › Checking for update
09:21:07.147 › Error: Error: ENOENT: no such file or directory, open ‘/progdir/HoCuCRM.app/Contents/Resources/app-update.yml’
09:21:07.148 › Autoupdater error
Error checking for updates [Error: ENOENT: no such file or directory, open ‘/progdir/HoCuCRM.app/Contents/Resources/app-update.yml’] {
errno: -2,
code: ‘ENOENT’,
syscall: ‘open’,
path: ‘/progdir/HoCuCRM.app/Contents/Resources/app-update.yml’
}

4

the latest.yml is part of the automatic updates, but that should not affect the loading of the solution.
Since Mac doesn’t have an automatic update in ngDesktop this part is skipped.
Did you generate an automatic update, and do you stil have all the files to upload to the update-location?
If not, can you a) generate a ngDesktop without the updates and b) load the update-files and upload them to the correct location?
And can you check, does you server block clients after unsuccessful connections? Your Apache / nginx on the server could be helpful there,

5

I have placed the files on the server

On windows still white form
In the first start, automatic after install 100MB data transfer on network
19:42:52.852 > App starting…
19:42:52.949 > Zoom Levels Have been Set between 100% and 500%
19:42:53.432 > Checking for update
19:42:53.846 > Update for version 2024.3.1 is not available (latest version: 2024.3.1, downgrade is disallowed).
19:42:53.849 > Update not available

6

Servoy
Version: 2024.3.9.3952_LTS Windows and Apple NG Desktop working

Servoy
Version: 2024.3.7.3950_LTS only Apple NG Desktop working