JIRA

Classic Servoy
1

I’m not sure if this is the correct forum or not, if not, I apologize.

Thanks a lot for getting the new support system up and running. This is a big step forward. A couple of things I’ve ran into over the last couple of days though that I’m hoping can be resolved:

I’ve noticed that I’m unable to edit cases that I’ve reported except to add a Comment. This can be frustrating if I mistakenly submit a ticket before typing all information in or realize I made an error and want to correct it. Also, if I later find a workaround I may want to lower the priority of the issue but there’s no way for me to adjust any of these things. More importantly, I just discovered a ticket that had been closed but I found the issue wasn’t resolved but I can’t actually re-open it. Instead I have to either clone it (which just adds yet another ticket to the system) or add a Comment and hope it gets noticed.

Is Servoy open to adjusting the permissions for us normal users so we can edit/re-open our own cases?

Thanks,
Corey

2

Hi Corey,

Tnx for the feedback. I’ll have it looked into, because it does make sense to be able to reopen/edit your own cases. The reason you can’t is due to some workflow we use and priviledges we have setup, but the side effect that users cannot reopen end/or edit their own cases wasn’t intentional.

Paul

3

Thanks, keep us posted. Corey

4

+1 on this
I ran into the same problem a few days ago.

5

We just rolled out an update to the config of Jira so that the reporter can now:

  • Edit it’s own issues while they have the status “Open” (initial status after creation, so not yet marked as “In Progress”, “Resolved” or “Closed”)
  • Close it’s own issues while they have the status “Open” (initial status after creation, so not yet marked as “In Progress”, “Resolved” or “Closed”)
  • Reopen it’s own issues that are closed

We hope this addresses the issues mentioned earlier in this thread. Additional feedback is always welcome.

Paul

6

Paul, thanks a lot! Looks to me like it’s working as advertised. I think that addresses my issues.

Regards,
Corey